SAP Signavio Process Management - Consultant SAP

SAP Signavio Process Management - Consultant SAP

Job Role: SAP Signavio Process Management Consultant / Signavio Application Support Consultant

Primary Skill: SAP Signavio – Process Management & Process Intelligence

Skill Level: Journeyman

Location: All Romania

Language: English

Working Hours: 8×5 CET 

Role Overview

We are looking for a SAP Signavio Process Management Consultant with deep expertise in the Signavio Process Management & Governance (PM&G) and Process Intelligence / Process Insight (PINS/PINT) capabilities.

The role follows a T-shaped skills model, requiring deep specialist knowledge of Signavio combined with practical IT service management and enterprise SaaS operations experience. The successful candidate is not expected to be a process modeller; instead, the focus is on operational ownership, application support, access management, incident management, documentation, and change management.

The consultant will own several execution-level operational tracks for Signavio, act as a key contact for the SAP Technical Account Manager (TAM), and provide guidance and mentoring to L1 support teams.

Key Responsibilities

Signavio Platform Ownership

• Act as a subject-matter expert for SAP Signavio, with deep knowledge of:
• • Signavio Process Management & Governance (PM&G)
  • Process Insight / Process Intelligence (PINS/PINT)
• Provide operational and technical support for the Signavio SaaS platform.
• Analyse platform issues and coordinate resolution with SAP and relevant technical teams.
• Serve as a key operational contact for the SAP TAM.
• Ensure Signavio services operate according to agreed availability, support, and operational standards.
• Support platform-related investigations without being responsible for process modelling activities.

Access Management

• Own the Signavio Access Management operational track.
• Administer users and groups through Azure AD.
• Work with SAML-based authentication and federation.
• Understand and manage relevant SAML claim mappings.
• Execute manual user provisioning in accordance with the defined two-tier approval model.
• Troubleshoot authentication and access-related issues.
• Maintain access-management runbooks and SOPs.
• Ensure access activities follow established security and governance procedures.

Incident Management

• Own the Signavio Incident Management track.
• Act as an escalation point for L1 support.
• Analyse and troubleshoot Signavio incidents.
• Coordinate incident resolution with SAP, infrastructure, identity, and other technical teams where required.
• Perform initial root-cause analysis and identify recurring issues.
• Maintain accurate incident records and operational documentation.
• Contribute to Problem Management and continuous service improvement.

Documentation & Operational Procedures

• Own the Signavio Documentation track.
• Create and maintain runbooks, SOPs, operational procedures, and knowledge articles.
• Ensure documentation reflects current Signavio configuration and operational processes.
• Identify documentation gaps and drive improvements.
• Support knowledge transfer to L1 teams and other support functions.

Change Management

• Own the Signavio Change Management track.
• Assess and coordinate changes affecting the Signavio platform.
• Support change planning, impact assessment, testing, approvals, and implementation.
• Ensure changes follow established ITSM and change-management processes.
• Coordinate with SAP and other stakeholders for platform changes and releases.
• Support post-change validation.

Team Support & Mentoring

• Mentor and guide L1 support teams on Signavio-related incidents and operational procedures.
• Provide knowledge transfer and troubleshooting guidance.
• Define appropriate escalation paths and operational practices.
• Support continuous improvement of the Signavio support model.

Required Skills & Experience

SAP Signavio

• Deep hands-on experience with SAP Signavio.
• Strong expertise in:
• • Signavio Process Management & Governance (PM&G)
  • Signavio Process Intelligence / Process Insight (PINS/PINT)
• Ability to troubleshoot and support enterprise Signavio environments.
• Strong understanding of Signavio SaaS operations.
• Process modelling experience is not required; the role is focused on platform/application operations and support.

IT Service Management

• ITIL v4 Foundation certification preferred/required.
• Alternatively, proven hands-on experience working within ITSM processes.
• Strong understanding of:
• • Incident Management
  • Access Management
  • Change Management
  • Problem Management
  • Operational documentation
• Experience operating enterprise SaaS platforms within structured IT service-management environments.

Azure AD & SAML

• Working-level experience with Azure Active Directory / Microsoft Entra ID.
• Ability to:
• • Administer groups
  • Manage users/access
  • Understand SAML authentication
  • Understand and troubleshoot claim mappings
  • Perform manual provisioning
• Experience working within controlled two-tier approval models for access provisioning.

SQL

• Intermediate SQL skills.
• Ability to query and analyse data for troubleshooting, investigation, validation, or operational reporting.
• Ability to interpret SQL results in the context of process intelligence and enterprise application operations.

Certifications

One of the following profiles is expected:

• ITIL v4 Foundation + SAP Certified Associate – Process Management Consultant – SAP Signavio, or
• ITIL/Signavio equivalent certification combined with strong proven hands-on experience in ITSM and Signavio.

Professional Experience

• 4–7 years of overall IT experience.
• At least 2 years of experience in BPM, process mining, enterprise SaaS operations, or a closely related area.
• Experience supporting enterprise applications in structured operational environments.
• Experience working with distributed/global teams is advantageous.

Nice to Have

• Additional SAP Signavio certifications.
• Experience with SAP Business Transformation / process transformation programmes.
• Experience with Microsoft Entra ID administration.
• Knowledge of enterprise identity and access management.
• Experience with SAML federation and enterprise SSO.
• Experience with PowerShell or automation for operational tasks.
• Experience with monitoring and observability of SaaS applications.
• Experience working directly with SAP support or SAP TAM teams.
• Knowledge of Process Mining concepts and event-log analysis.
• Experience with Agile or DevOps operating models.

Technical Environment

• SAP Signavio
• Signavio Process Management & Governance (PM&G)
• Signavio Process Intelligence / Process Insight (PINS/PINT)
• Microsoft Azure AD / Entra ID
• SAML / SSO
• SQL
• ITIL / ITSM
• Access Management
• Incident Management
• Change Management
• Problem Management
• Runbooks / SOPs
• Enterprise SaaS Operations

Key Competencies

• Deep SAP Signavio expertise
• Process Management & Governance
• Process Intelligence / Process Insight
• Enterprise SaaS operations
• ITSM / ITIL
• Incident management
• Access management
• Change management
• Azure AD / Entra ID
• SAML / SSO
• Intermediate SQL
• Troubleshooting and root-cause analysis
• Technical documentation
• Runbook / SOP development
• SAP stakeholder/vendor management
• L1 mentoring and knowledge transfer

Seniority Expectations – Journeyman

At Journeyman level, the consultant is expected to:

• Act as a strong operational SME for SAP Signavio PM&G and PINS/PINT.
• Independently manage 3–4 operational tracks, including:
• • Access Management
  • Signavio Incident Management
  • Documentation
  • Signavio Change Management
• Execute Azure AD/SAML administration activities within established governance and approval processes.
• Troubleshoot Signavio application and access issues.
• Coordinate incidents and changes with SAP and other technical teams.
• Maintain high-quality runbooks, SOPs, and operational documentation.
• Support and mentor L1 teams.
• Act as an effective operational contact for the SAP TAM.
• Apply ITIL/ITSM principles consistently across Signavio operations.
• Work independently within the defined 8×5 CET service window.

Position Summary