ServiceNow - Solution Architect

Role: ServiceNow Solution Architect

Primary Skill: ServiceNow

Skill Level: ANY

Location: Bucharest / All Romania

Work Model: Hybrid or Full Remote, depending on location

Language: English

Role Overview:

We are looking for an experienced ServiceNow Solution Architect to define, design and govern ServiceNow platform architectures supporting workflow automation, intelligent operations, AI-enabled solutions and enterprise integrations.

The role will focus on designing scalable, secure and maintainable solutions across ITSM, ITOM, AIOps, CMDB and CSM, while ensuring alignment with enterprise architecture principles and broader technology strategies.

The successful candidate will combine deep ServiceNow platform expertise with strong architectural leadership and stakeholder management skills. The role requires the ability to translate complex business requirements into strategic platform solutions and provide technical direction throughout the solution lifecycle.

Key Responsibilities:

• Define end-to-end ServiceNow solution architectures aligned with business objectives, enterprise standards and ServiceNow best practices.
• Design scalable architectures supporting:
• • Workflow automation
  • Intelligent operations
  • AI-enabled use cases
  • Digital transformation initiatives
  • Enterprise service management
• Lead architecture and solution design activities across ITSM, ITOM, AIOps, CMDB and CSM.
• Define integration architectures using:
• • REST APIs
  • IntegrationHub
  • Enterprise integration platforms
  • External enterprise systems
• Establish ServiceNow architectural standards, development guidelines, governance processes and reusable solution patterns.
• Analyse business requirements and translate them into scalable, secure and maintainable ServiceNow architectures.
• Design automation frameworks and orchestration patterns supporting intelligent operations and future AI-driven capabilities.
• Provide technical leadership and architectural guidance to ServiceNow development and engineering teams.
• Review solution designs, technical specifications and implementation approaches.
• Ensure solutions comply with defined architecture and governance standards.
• Collaborate with Enterprise Architects and other technical stakeholders to align ServiceNow solutions with broader enterprise technology strategies.
• Define and validate requirements related to:
• • Security
  • Scalability
  • Performance
  • Reliability
  • Maintainability
• Support ServiceNow platform roadmap planning.
• Identify opportunities for innovation, automation and service optimisation.
• Lead technical design workshops with business and technical stakeholders.
• Create and maintain:
• • High-Level Designs
  • Solution Blueprints
  • Architecture Decision Records
  • Technical Governance Documentation
• Provide architectural support throughout implementation, testing and deployment.
• Identify architectural risks, dependencies and constraints and recommend appropriate mitigation strategies.
• Support technical decision-making for complex enterprise ServiceNow initiatives.

Required Skills & Experience:

ServiceNow

• 6+ years of professional experience with ServiceNow.
• Strong experience working on enterprise-scale ServiceNow implementations.
• Proven experience designing ServiceNow architectures across multiple modules.
• Strong practical knowledge of:
• • ITSM
  • ITOM
  • CMDB
  • CSM
• Good understanding of ServiceNow platform architecture, capabilities and limitations.
• Experience translating business requirements into ServiceNow solution designs.
• Experience working with complex enterprise ServiceNow environments.

Architecture & Solution Design

• Strong understanding of solution architecture principles.
• Experience defining scalable and maintainable enterprise architectures.
• Understanding of architecture governance frameworks and methodologies.
• Experience establishing reusable architecture patterns and technical standards.
• Ability to assess architectural trade-offs and make appropriate technology decisions.
• Experience defining non-functional requirements covering security, performance, scalability, availability and maintainability.

Integration Architecture

• Strong experience designing enterprise integrations.
• Experience with REST APIs.
• Experience with ServiceNow IntegrationHub.
• Understanding of enterprise integration patterns.
• Experience integrating ServiceNow with external enterprise applications and platforms.
• Ability to define data flows, integration patterns, interfaces and security requirements.

Automation & Orchestration

• Experience designing workflow automation solutions.
• Strong understanding of orchestration patterns.
• Experience with ServiceNow automation capabilities.
• Ability to design automation frameworks supporting intelligent operations.
• Understanding of how automation can improve service delivery and operational efficiency.

AI & Intelligent Operations:

• Understanding of AI-enabled ServiceNow solutions.
• Experience or familiarity with:
• • AIOps
  • Intelligent automation
  • AI-enabled operational solutions
  • AI-driven workflows
  • Intelligent service operations
• Ability to identify opportunities where AI and automation can improve enterprise service management.
• Understanding of architectural considerations associated with AI-enabled enterprise solutions.

Architecture Governance:

• Experience defining and enforcing architecture governance processes.
• Ability to establish development and solution design standards.
• Experience reviewing technical designs and implementation approaches.
• Ability to ensure solutions comply with enterprise architecture principles.
• Experience creating architecture documentation and decision records.
• Ability to identify architectural risks, dependencies and technical debt.

Technical Leadership:

• Experience providing technical leadership to ServiceNow development and engineering teams.
• Ability to mentor developers and technical specialists.
• Experience leading technical design workshops.
• Strong stakeholder management capabilities.
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience collaborating with Enterprise Architects and senior technology stakeholders.

Mandatory Certifications:

The candidate must hold:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM) OR
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

Preferred Certifications:

• ServiceNow Certified Implementation Specialist – CSM (CIS-CSM)
• ServiceNow Certified Technical Architect (CTA)

Nice to Have:

• Experience with AIOps.
• Experience with intelligent automation.
• Experience designing AI-enabled operational solutions.
• Experience with ServiceNow AI capabilities.
• Experience working within large-scale enterprise integration landscapes.
• Experience with enterprise architecture frameworks.
• Experience with complex multi-system integration environments.
• Experience with ServiceNow platform transformation programmes.
• Experience with ServiceNow roadmap and platform strategy.
• Experience with ServiceNow upgrades and major platform transformations.
• Experience with Agile delivery models.
• Experience with architecture review boards and governance processes.
• Experience mentoring ServiceNow architects and senior developers.

Agile & Delivery:

• Familiarity with Agile/Scrum delivery models.
• Experience working with distributed delivery teams.
• Understanding of Agile architecture and iterative solution design.
• Ability to balance architectural governance with delivery timelines.
• Experience participating in architecture governance and technical review processes.

Language Requirements:

• English – mandatory.
• Strong written and verbal communication skills.
• Ability to communicate effectively with international business and technical stakeholders.

Key Competencies:

• ServiceNow Solution Architecture
• ServiceNow Platform Architecture
• Enterprise Architecture
• Architecture Governance
• ITSM
• ITOM
• AIOps
• CMDB
• CSM
• Integration Architecture
• REST APIs
• IntegrationHub
• Workflow Automation
• Orchestration
• AI-enabled Solutions
• Intelligent Operations
• Security Architecture
• Scalability & Performance
• Technical Leadership
• Stakeholder Management
• Architecture Documentation
• Solution Blueprints
• Architecture Decision Records
• Technical Governance
• Agile / Scrum

Technical Environment:

• ServiceNow Platform
• ServiceNow ITSM
• ServiceNow ITOM
• ServiceNow CMDB
• ServiceNow CSM
• AIOps
• IntegrationHub
• REST APIs
• Enterprise Integration Platforms
• Workflow Automation
• Orchestration
• AI-enabled Solutions
• Intelligent Automation

Seniority Expectations – ANY:

Although the position is classified as ANY, the responsibilities describe a role operating at senior/architect level.

Candidates should have sufficient ServiceNow experience to independently contribute to or lead solution architecture, enterprise integration, platform governance and technical design activities.

The key selection criteria should therefore focus on demonstrated ServiceNow architecture experience, rather than simply years of development experience.

The ideal candidate will be capable of translating complex business requirements into scalable ServiceNow solutions, leading technical design discussions, defining integration and automation strategies, and ensuring alignment with enterprise architecture, security and governance standards.

Recommended role classification: ServiceNow Solution Architect

Primary Skill: ServiceNow

Level: ANY

Key mandatory certification: CSA + CIS-ITOM or CIS-ITSM