Digital Product Manager - Customer & Experience Transformation

Digital Product Manager - Customer & Experience Transformation

Skill: Customer & Experience Transformation – Digital Product Management

Skill Level: Master

Location: Bucharest / All Romania

Role Overview:

We are seeking an experienced Digital Product Manager / Product Owner to lead the delivery of connected consumer experiences across smart machines, mobile applications, and backend systems.

The role will own and manage the product backlog and roadmap, translate business objectives into actionable requirements, and coordinate delivery across multiple Agile teams and technology components. The ideal candidate has strong experience managing complex digital ecosystems, mobile applications, integrations, and IoT/connected products.

Key Responsibilities:

Product Vision, Roadmap & Backlog

• Own and manage the product backlog and roadmap.
• Translate roadmap objectives into clear and actionable:
• • User stories
  • Features
  • Acceptance criteria
  • Sprint priorities
• Ensure requirements are clear, complete, prioritized, and actionable for delivery teams.
• Continuously refine and prioritize the backlog based on business value, customer experience, dependencies, and delivery constraints.

Digital Product Delivery

• Coordinate and support delivery across:
• • Smart machines
  • Mobile applications
  • Backend systems
  • Connected digital services
• Manage execution details and ensure delivery milestones are achieved.
• Work closely with Agile delivery teams throughout the product lifecycle.
• Identify, manage, and resolve delivery blockers.

Ecosystem & Integration Management

• Ensure alignment with the Smart Machines ecosystem and existing Vertuo Line consumer experiences.
• Coordinate dependencies between machines, mobile applications, backend platforms, and other digital components.
• Track cross-team dependencies and ensure appropriate resolution plans are in place.
• Support the delivery of integrated end-to-end customer experiences.

Risk & Stakeholder Management

• Identify and track delivery risks and dependencies across teams.
• Facilitate communication between product, business, technology, and delivery stakeholders.
• Ensure stakeholders have clear visibility of priorities, progress, risks, and delivery milestones.
• Escalate and drive resolution of issues that may impact delivery.

Required Skills & Experience:

• 5+ years of experience as a Product Owner, Product Manager, or Digital Product Specialist.
• Proven experience managing and prioritizing a product backlog and roadmap.
• Strong experience translating product objectives into user stories, features, acceptance criteria, and sprint priorities.
• Experience working with Agile delivery teams.
• Experience managing complex digital ecosystems and integrations.
• Experience with IoT / connected products is required.
• Experience working with mobile applications.
• Strong understanding of dependencies between frontend/mobile, connected devices, and backend systems.
• Proven ability to manage delivery across multiple teams and technology components.

Nice to Have:

• Experience in Smart Home / Connected Consumer Products / IoT ecosystems.
• Experience with consumer-facing digital products and mobile applications.
• Experience working with machine-to-cloud or device-to-cloud integrations.
• Experience with Jira, Confluence, or similar Agile product management tools.
• Experience in customer experience transformation programs.

Professional Skills:

• Strong product ownership and delivery mindset.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to translate complex business objectives into actionable product requirements.
• Strong prioritization and decision-making skills.
• Proactive approach to identifying and removing delivery blockers.
• Comfortable working across business, technology, and customer-experience domains.
• Strong collaboration skills in complex, distributed Agile environments.