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ServiceNow Application Developer

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ServiceNow Application Developer

Skill: ServiceNow Development & Engineering

Skill Level: Master

Role Overview:

We are seeking an experienced ServiceNow Application Developer to design, develop, customize, and integrate enterprise solutions on the ServiceNow platform. The role focuses on custom application development, workflow automation, integrations, and platform capabilities across ITSM, ITOM, AIOps, CMDB, and CSM.

The ideal candidate has strong ServiceNow development experience, proven expertise in enterprise integrations and automation, and a good understanding of AI-enabled solutions, intelligent workflows, and platform governance.

Key Responsibilities:

ServiceNow Application Development

  • Design, develop, configure, and maintain ServiceNow applications and platform solutions.
  • Develop custom applications, modules, business rules, client scripts, UI policies, and server-side solutions.
  • Translate business and technical requirements into scalable ServiceNow solutions.
  • Ensure solutions follow ServiceNow development and engineering best practices.

Workflow Automation & Orchestration

  • Develop and maintain automated workflows using Flow Designer and IntegrationHub.
  • Implement workflow automation and orchestration across enterprise processes.
  • Identify opportunities to improve operational efficiency through automation.
  • Support intelligent and AI-enabled workflow solutions.

ITSM, ITOM, AIOps, CMDB & CSM

  • Develop solutions supporting ITSM, ITOM, AIOps, CMDB, and Customer Service Management (CSM).
  • Configure and customize ServiceNow modules according to business requirements.
  • Support CMDB data quality, relationships, and configuration management processes.
  • Contribute to monitoring, event management, automation, and service operations solutions.

Integrations & Enterprise Solutions

  • Design and develop enterprise system integrations using REST APIs and ServiceNow integration capabilities.
  • Implement integrations between ServiceNow and external applications, platforms, and enterprise systems.
  • Develop reusable integration and automation components.
  • Troubleshoot integration issues and ensure reliable data exchange.

AI & Intelligent Automation

  • Support the implementation of AI-driven automation, agent-based solutions, machine learning capabilities, and intelligent workflows.
  • Identify opportunities to leverage AI to improve ServiceNow processes and enterprise operations.
  • Contribute to intelligent automation and next-generation ServiceNow solutions.

Platform Governance, Security & Support

  • Follow ServiceNow platform governance, security, development, and deployment standards.
  • Perform root cause analysis and troubleshooting of application and platform issues.
  • Ensure solutions are scalable, secure, maintainable, and aligned with enterprise architecture.
  • Produce and maintain technical documentation and solution design documentation.

Required Skills & Experience:

  • Strong professional experience in ServiceNow development and engineering.
  • ServiceNow Certified System Administrator (CSA) – Mandatory.
  • ServiceNow Certified Application Developer (CAD) – Mandatory.
  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) – Mandatory.
  • ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM) – Mandatory.
  • Experience with ITSM, ITOM, AIOps, CMDB, and CSM.
  • Experience with custom application development on ServiceNow.
  • Strong experience with Flow Designer and IntegrationHub.
  • Experience developing enterprise integrations and automation solutions.
  • Strong knowledge of REST API integration.
  • Strong knowledge of JavaScript and ServiceNow scripting.
  • Experience with workflow automation and orchestration.
  • Familiarity with AI-driven automation, agent-based solutions, machine learning, or intelligent workflows.
  • Experience working in Agile/Scrum environments.
  • Strong troubleshooting and root cause analysis capabilities.

Nice to Have:

  • Experience with complex enterprise ServiceNow implementations.
  • Experience integrating ServiceNow with multiple enterprise platforms.
  • Experience with AI-enabled ServiceNow solutions and intelligent automation.
  • Knowledge of ServiceNow platform architecture, governance, and security.
  • Experience with advanced workflow orchestration and automation.
  • Experience with solution design and technical architecture.
  • Experience supporting large-scale ServiceNow environments.

Professional Skills:

  • Strong ServiceNow development and engineering mindset.
  • Excellent analytical and problem-solving skills.
  • Strong understanding of enterprise systems and integrations.
  • Ability to translate business requirements into technical ServiceNow solutions.
  • Strong troubleshooting and root cause analysis capabilities.
  • Good understanding of platform governance and security.
  • Strong documentation and solution design skills.
  • Ability to work effectively in Agile/Scrum teams.
  • Strong communication and collaboration skills.
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